Terms of service

Scope and Conclusion of Contract

1.1 These General Terms and Conditions (T&Cs) apply to purchase contracts with private customers and businesses concluded via the provider’s website.

1.2 The order is confirmed by the provider. The contract is concluded as soon as the confirmation is received by the buyer. If the confirmation does not arrive within a reasonable time, the buyer shall consider this a rejection of the order and is entitled to conclude the contract with another supplier.

These T&Cs also apply to purchase contracts concluded in other ways, such as by telephone, fax, or letter. Customers will be informed in the order confirmation where they can download the T&Cs online. If a customer does not agree with the T&Cs in such cases, they may exercise their right of withdrawal as set out in Section 4.2.

Prices and Special Offers

2.1 Prices are stated in CHF and EUR. They include VAT and the advance recycling fee. Processing and shipping costs are charged separately. Standard shipping is free for orders over CHF 100.00. For smaller orders, a flat rate of CHF 10.00 applies. Express shipping is charged according to actual costs, plus an express handling fee of CHF 20.00.

2.2 The provider reserves the right to change prices at any time. For customers, the prices published on the website at the time of the order apply.

2.3 The terms and conditions for promotions and discounts are available with the respective offer information.

Delivery Conditions

3.1 Delivery will be made as quickly as possible. Our regular shipping day is Tuesday. All orders received by Monday morning will be shipped on Tuesday and delivered within 3–5 days. If a product is delayed, this will be mentioned in the order confirmation. If a longer delivery time is required, the customer will be informed no later than 14 days after the order. If no such notice is given, the customer is entitled to withdraw from the purchase.

Right of Withdrawal and Cancellation

4.1 Customers may withdraw from the purchase contract within 7 days without providing a reason and without penalty. The withdrawal period begins on the day the goods are received by the customer. The customer may return goods already delivered at their own expense. Payments already made will be refunded by the provider free of charge once the goods are returned in full and in perfect condition.

4.2 If a customer withdraws from the contract due to delayed delivery, defective goods, or other reasons for which the provider is responsible, the provider will refund the amounts already paid as well as the return shipping costs.

Liability and Warranty

5.1 The provider guarantees for a period of 12 months that the goods have the agreed characteristics, are free from defects that would reduce their value or suitability for normal use, and comply with the specified standards and specifications.

5.2 The buyer must inspect the goods as soon as possible after delivery and report any defects immediately. Customer service can be reached at info@thetahealingswiss.ch. Hidden defects may be reported even after the goods have been put into operation or used. Payment of the invoice does not constitute a waiver of the right to make a claim.

5.3 If a defect exists, the buyer may choose to request a price reduction corresponding to the diminished value or demand a replacement delivery. The buyer’s right to claim damages remains reserved in all cases.

Payment

6.1 Payment can be made in the following ways, at the customer’s choice:

  • The invoice will be sent by email when ordering the goods or services. Payment must be made in advance.

  • The customer may also pay directly when placing the order via PayPal or credit card through PayPal. The amount will be processed as quickly as possible so that the goods can be shipped.

6.2 In the event of late payment, the provider will send up to two reminders. A fee of CHF 50.00 will be charged for the second reminder. If payment is still not made, debt collection procedures will be initiated. Interest on arrears of 5% per year will be charged on overdue amounts. The right to claim additional damages remains reserved.

Liability for Online Connections

7.1 The provider undertakes to ensure security in its own systems and programs in accordance with current technical standards and to comply with data protection regulations.

7.2 Customers are responsible for the security of their own systems, programs, and data. For their own protection, customers should keep passwords and usernames confidential.

7.3 The provider is not liable for defects or interruptions beyond its control, particularly security issues and operational failures of third-party companies with which it cooperates or upon which it depends.

7.4 Furthermore, the provider is not liable for force majeure, improper actions, failure to observe risks by the customer or third parties, excessive use, unsuitable operating materials, extreme environmental influences, interventions by the customer, or disruptions by third parties (e.g., viruses, worms, etc.) despite taking all necessary security measures.

Applicable Law and Jurisdiction

8.1 These T&Cs are governed by Swiss law, in particular the provisions of the Swiss Code of Obligations (OR).

8.2 For lawsuits by a customer, the court at the domicile or registered office of either party shall have jurisdiction. For lawsuits by the provider, the court at the customer’s domicile has jurisdiction.

For foreign customers, the courts at the customer’s domicile or at the provider’s registered office may be chosen. For lawsuits by the provider against the customer, the courts at the customer’s domicile have jurisdiction.

Alternative Dispute Resolution under Article 14 (1) ODR Regulation and § 36 VSBG

The European Commission provides a platform for Online Dispute Resolution (ODR), which can be found at
https://ec.europa.eu/consumers/odr.

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.